Termos de serviço

Terms and Conditions

These Terms and Conditions (the “Terms”) govern your access to and use of alderandrose.shop (the “Website”) and any purchase you make from Alder & Rose. Please read them carefully before placing an order. By placing an order, registering an account or otherwise using the Website you confirm that you accept these Terms.

Definitions and interpretation

In these Terms: “we”, “us” and “our” mean MV EDUCATION LTD, trading as Alder & Rose; “you” and “your” mean the customer placing an order or using the Website; “Goods” means the menswear products offered for sale on the Website; “Contract” means the legally binding contract for the sale of Goods formed under clause 9; “CCRs” means the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; and “CRA” means the Consumer Rights Act 2015. Headings are for convenience only. Words in the singular include the plural and vice versa.
Who we are

The Website and the Goods are operated and supplied by MV EDUCATION LTD, a private limited company incorporated in England and Wales, trading under the brand name “Alder & Rose”.
- Companies House registration number: 17028593
- Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
- Country of registration: United Kingdom
- Email: contact@alderandrose.shop
- Website: alderandrose.shop
Acceptance of Terms and changes

By placing an order, registering an account, or continuing to use the Website you confirm that you have read, understood and accepted these Terms, our Privacy Policy and our Cookie Policy. We may update these Terms from time to time to reflect changes in law, regulatory guidance or business practice. We will publish the updated Terms on the Website and, where the change is material, give you no less than fourteen (14) days’ prior notice by email or via a Website notice before it takes effect. The Terms in force on the date you place an order govern that order.
Eligibility

To purchase from the Website you must be at least eighteen (18) years old, have the legal capacity to enter into a binding contract, and be using a payment method that you are authorised to use. By placing an order you confirm that all of the above is true. We reserve the right to refuse or cancel any order where we reasonably believe these conditions are not satisfied.
Account creation, security and suspension

You may purchase as a guest or register a customer account. You are responsible for keeping your account credentials confidential and for all activity that takes place under your account. You agree to notify us promptly at contact@alderandrose.shop of any unauthorised access. We may suspend or close any account where we reasonably suspect fraud, breach of these Terms, abusive conduct, or repeat chargebacks.
Product descriptions, colour and natural fibre variation

We take reasonable care to describe the Goods accurately, including composition, country of origin, and care instructions. Photographs are intended to give a faithful impression of the Goods, but the colour you see depends on your screen, calibration and ambient lighting. Slight variation in tone, weave, knit gauge or hand-feel is inherent to natural fibres such as linen, cotton, merino wool and cashmere; minor irregularities do not constitute a defect and are part of the character of these materials.
Pricing, currency, VAT and pricing errors

All prices are displayed in pounds sterling (GBP) and, where required, are inclusive of UK Value Added Tax at the prevailing rate. Delivery charges, where applicable, are shown at checkout before payment. We use reasonable care to price the Goods correctly. Where, due to a typographical, system or human error, a price displayed at checkout is materially incorrect (an “obvious price error”), we reserve the right, in line with English contract law principles, to cancel the affected order even after a confirmation email has been sent and to refund any sum already taken in full.
Promotions, discount codes and loyalty

From time to time we may offer promotional codes, seasonal discounts or loyalty benefits. Each promotion is governed by its own terms, which may include a minimum spend, single-use restriction, expiry date, exclusion of sale items, and a maximum number of redemptions. Discount codes have no cash value, are non-transferable and cannot be combined with other offers unless expressly stated. We may amend, suspend or withdraw any promotion at our reasonable discretion, including where we suspect abuse or technical error.
Order placement and acceptance

Your order is an offer to buy the Goods. The order acknowledgement email we send when you check out confirms receipt of that offer; it is not acceptance. The Contract is formed only when we send you a separate dispatch confirmation email confirming that the Goods have been despatched. We may reject an order, in whole or in part, where: (a) the Goods are out of stock or mispriced; (b) we are unable to obtain authorisation for your payment; (c) we suspect fraud, identity theft or chargeback abuse; (d) you are a previously banned customer; or (e) delivery to your address is not feasible.
Payment methods

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and PayPal. Payments are processed by Shopify Payments, Stripe and PayPal. We do not store full card numbers. Authorisation is taken at checkout and the funds are normally captured at dispatch. Card transactions are subject to 3-D Secure authentication and to anti-fraud screening; we may decline a transaction or request additional verification where a transaction appears anomalous.
Delivery, risk and title

Estimated delivery times are set out on our Shipping & Delivery page. Risk in the Goods passes to you on delivery to the address you supplied. Legal title in the Goods does not pass to you until we have received cleared payment in full, including any delivery charges.
Right to cancel under the CCRs 2013

If you are a consumer, you have the right to cancel the Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without giving any reason, within fourteen (14) calendar days starting on the day after you (or a person nominated by you, other than the carrier) receives the Goods. To exercise the right you must inform us by a clear statement (by email to contact@alderandrose.shop) before the cancellation period expires. You must then return the Goods to us within fourteen (14) days of notifying us. We will reimburse all payments received from you, including the standard delivery cost, within fourteen (14) days of receiving the Goods back or of your evidence of return. The right does not apply to sealed Goods that are unsuitable for return for reasons of health protection or hygiene if they have been unsealed after delivery, or to bespoke or personalised items.
Statutory rights under the Consumer Rights Act 2015

Nothing in these Terms affects your statutory rights as a consumer. Under the Consumer Rights Act 2015, the Goods we supply must be of satisfactory quality, fit for purpose, and as described. If they are not, you are entitled to: (a) a short-term right to reject the Goods and receive a full refund within thirty (30) days of delivery; (b) the right to ask for a repair or replacement within the first six (6) months without charge, during which any defect is presumed to have been present at delivery; and (c) a price reduction or final right to reject after one failed repair or replacement.
Returns and refunds

Specific operational rules for returns, exchanges and refunds (timeframes, return address, condition of items, refund timings) are set out in our Returns & Exchanges and Refund Policy, which form part of these Terms.
Chargebacks and disputes

We monitor card transactions and chargebacks closely. We strongly encourage you to contact us at contact@alderandrose.shop before raising a dispute with your card issuer; almost all issues can be resolved swiftly through our customer-care team. We reserve the right to challenge any chargeback that we reasonably believe to be unjustified or fraudulent and to provide our card processors with relevant evidence (order, dispatch, tracking, communications). Where a chargeback is found in our favour, any associated bank fees may be recovered as a debt.
Intellectual property

The Website, its content, software, design, photography, copy, “Alder & Rose” name and any associated logos are owned by or licensed to us and are protected by copyright, trade mark and other intellectual property laws. You are granted a limited, revocable, non-exclusive licence to view and personally use the Website. You may not scrape, mirror, frame, data-mine or reverse-engineer the Website or its content. By submitting any content (e.g. a review or photograph) you grant us a royalty-free, non-exclusive, worldwide licence to use, reproduce, edit and display that content in connection with the Website and our marketing.
Acceptable use of the Website

You agree not to use the Website to: (a) commit fraud or impersonate any person; (b) introduce viruses, trojans or other malicious code; (c) carry out automated scraping, denial-of-service or stress testing; (d) infringe the intellectual property rights of any party; or (e) harass, threaten or defame any person. We may suspend access and report serious abuse to the relevant authorities.
User-generated content and reviews

Where the Website permits the submission of reviews, ratings or photographs, you warrant that the content is your own, accurate and not unlawful. We may moderate, edit or remove any content at our reasonable discretion and are under no obligation to publish or retain it. We do not endorse any user content.
Third-party links

The Website may contain links to third-party websites, social platforms or payment providers. We do not control and are not responsible for the content, policies or practices of those third parties. Following an external link is at your own risk.
Liability

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any matter for which it would be unlawful to exclude or restrict liability, including your statutory rights as a consumer under the CRA. Subject to that, our total aggregate liability to you in connection with any Contract is limited to the amount you paid for the Goods to which the claim relates. We are not liable for any loss that is not a foreseeable consequence of our breach (including loss of profit, loss of opportunity or any indirect or consequential loss).
Force majeure

We will not be liable for any delay or failure to perform our obligations where caused by an event beyond our reasonable control, including war, terrorism, civil unrest, strikes, pandemics or epidemics, government action or restrictions, fire, flood, severe weather, cyber-attacks, denial-of-service incidents, telecommunications or internet failure, and supply-chain or carrier failures.
Privacy

We process personal data in accordance with our Privacy Policy, which explains your rights under the UK GDPR and the Data Protection Act 2018.
Termination, suspension and account closure

We may suspend or terminate your access to the Website or close your customer account, with or without notice, where you are in material breach of these Terms, where we reasonably suspect fraud, or where required by law. Termination does not affect rights and obligations that have already accrued.
Severability, waiver and entire agreement

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force. A failure or delay by us in exercising any right is not a waiver of that right. These Terms, together with the documents they refer to, constitute the entire agreement between you and us in relation to their subject matter.
Assignment

We may assign or transfer our rights and obligations under these Terms to another entity, including in the context of a corporate restructuring, sale of business or change of control, provided that this does not adversely affect your rights as a consumer. You may not assign or transfer your rights without our prior written consent.
Notices

Any notice to us should be sent to contact@alderandrose.shop or to our registered office. Notices to you will be sent to the email address you provided at checkout or in your account. Email is sufficient for the giving of notices under these Terms.
Governing law and jurisdiction

These Terms and any Contract are governed by the laws of England and Wales. Disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, the European Union, Switzerland, Norway or another country where local consumer law gives you a non-waivable right to bring proceedings in the courts of your country of habitual residence, those rights are preserved.
Complaints procedure

We aim to resolve any concern quickly and fairly. Please follow these steps:
1. First contact: email our customer-care team at contact@alderandrose.shop. We will acknowledge within two (2) working days and aim to respond substantively within ten (10) working days.
2. Escalation: if you remain dissatisfied, you may request escalation to a senior manager by replying to our response.
3. Alternative Dispute Resolution (ADR): if we cannot resolve the matter, you may refer it to a certified ADR provider. We are willing to engage with ADR where appropriate, although we are not obliged to do so for every dispute.
4. Online Dispute Resolution: consumers resident in the European Union may use the European Commission’s ODR platform.
5. Courts: where ADR is not pursued or does not resolve the matter, you may bring proceedings in the competent courts (see clause 27).
Modern slavery

Although our annual turnover is below the £36 million threshold for mandatory reporting under section 54 of the Modern Slavery Act 2015, we are committed to the principles of that legislation. We do not tolerate slavery, servitude, forced labour or human trafficking in any part of our business or supply chain. We carry out reasonable due diligence on our suppliers, including written commitments to ethical sourcing and labour standards, and we keep these arrangements under review.
Anti-bribery and corruption

We are committed to acting with integrity in all our business dealings and comply with the Bribery Act 2010. We prohibit any form of bribery, kickbacks or corrupt payments, whether offered, promised or accepted, by our staff, suppliers or commercial partners. Any concerns may be reported in confidence to contact@alderandrose.shop.

Contact

Alder & Rose is a trading name of MV EDUCATION LTD, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Companies House #17028593. For any question about these Terms please contact contact@alderandrose.shop.